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Terms & Conditions and Delivery

Changes to the site

I reserve the right to make changes to this site and these terms and conditions at any time.

Storage

All my products need to be kept refrigerated. Upon delivery/collection they are best eaten within a week but can be kept for longer if frozen (up to 6 weeks).

They are delivered frozen and for best result you should keep the cakes and tartlets overnight in your fridge before eating them.

If you cannot keep them overnight in your fridge, they will be ready to be eaten after 3 hours in your fridge or after 1 hour 30 minutes if kept at room temperature.

The bites can be eaten shortly after being out of the freezer (from frozen, you can eat them after 10 minutes if kept at room temperature or after 30 minutes if kept in your fridge).

Delivery

Due to the delicate nature of my products, I am unable to post them as I cannot guarantee that your order will arrive in one piece and I don't want to disappoint!

You can arrange collection from my cottage in Killearn or I can arrange delivery in and around Glasgow or Stirling for an extra £5. Delivery to Edinburgh is also possible but will cost more (please contact me for a quote).

To discuss order and delivery/collection, please contact info@lauriannesrawcakes.co.uk

Contents of order cannot be changed less than 48 hours before delivery.

You can also find my products in some shops and cafés and I attend monthly markets. To find out more check "where to find my cakes" section of this website.

Returns & Refunds

If at any point my products do not meet your satisfaction please let me know asap via info@lauriannesrawcakes.co.uk

If you feel the need to return a product for any particular reason, you must do so within 24 hours upon delivery/collection and with 90% of the product returned in a state that will allow for inspection by myself.

If you have an issue/complaint with regard to a product order that is delivered, you must report the issue within 2 hours of the agreed delivery time.

The maximum refund I offer is the value of the product and delivery.

Further compensation is not available.